ADT remote operating centre

Meet the professional support team who monitor your ADT alarm system – 24/7/365. Efficient, advanced, and always connected, our Remote Operating Centre provides your business with complete security. Discover how you can boost your business’ security below.

What is the Remote Operating Centre?

It’s support that never sleeps. The Remote Operating Centre (ROC) consists of 65 expert engineers, each with an average of 10 years’ experience, offering around-the-clock assistance for your business.

By using real-time data, remote diagnostic techniques, and analytics, ROC has the ability to quickly identify any potential issues before they escalate into bigger, more expensive problems. For optimum performance, ROC is designed to accompany your ADT security system, so that you receive the best level of protection.

Learn more about our Remote Operating Centre:

Interested in ADT security? ROC comes as standard for all ADT customers, with no additional charge for the service.

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What are the benefits of the Remote Operating Centre?

Thanks to the Remote Operating Centre, there are plenty of benefits you and your business can enjoy:

Excellent support

There when you need us the most. If you require any help or technical support, our team of experts are on-hand to offer their expertise and resolve any issues you might be experiencing.

Constantly connected

Your ADT security system is remotely connected to the ROC via our encrypted network. That means we can prevent and correct faults as well as provide technical support – 24/7/365.

Proactive protection

Using remote diagnostic technology, we conduct a daily ‘health check’ of your system. If a fault is detected, we can usually resolve any issues without requiring an engineer call-out.

Preventative maintenance

We oversee daily monitoring checks to reduce downtime and protect your home.

Customer success

Continuous learning and world-class technical support to enhance customer experiences.

Interested in smarter home security? Get your free quote with no hidden costs, today.